Q&A

What do I do if I receive an item that does not fit?
If the item you ordered does not fit, please do not hesitate to notify us immediately and request a different size. We will send you the right size at no additional cost to you. However, you would need to return the jacket that did not fit.


Can I return an item if just I don't like it?
You may return any item for any reason within 15 days from the purchase date and you will be refunded fully (shipping and item cost). No questions asked! We, however, appreciate any constructive comments on our service and the products we sell.

Why are your prices so much lower than those offered by retailers for similar items?
We buy directly from manufacturers without intermediaries. We do not pay high storage, utility and staffing costs, which allows us to sell to our customers at a huge discount. 

Are your products the same as these shown in the photos?
We take product presentation very seriously. We do not use stock photos. All the photos on our site have been taken in-house by our photographers, so what you see is what you get. Our photos are proprietary to our firm and copyright protected by the law. 

Where are the items made?
The items we offer are made in various locations in Asia, Europe and USA.  All products, while coming from different manufacturers are guaranteed for quality, specifications and sizing by us.

Where are you based and can I stop by and try on an item before buying?
We are physically located in Manhattan, New York, but we do not store much inventory at our location. Most of our products are warehoused at various locations in the US and overseas.

When shipping to another country who pays duty and customs fees?
We are not responsible for paying import duties, customs fees or delays caused by foreign border control procedures. Such fees are the buyer's responsibility and are not included in our price offerings. 

Where else can I buy your products?
In addition to our site, we sell only on Amazon.com. If you see our products on other sites, you can be assured they are knock offs.   However, our prices to buyers on our site are even lower than those on Amazon as we pass all savings from Amazon fees (sometimes as much as 16% of the purchase price) on to our customers.  If you see our products on other sites, you can be assured you are looking at knock-offs. 

Can I order an item shown on your site with certain modifications such as color ..., etc.?
Most of our products cannot be modified. However, upon request, we take customized orders and work with our manufacturers to alter a design to your specifications. Customized orders, however may take longer to deliver. 
 


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